Your 24/7 assistant

It answers your customers by chat and text, day and night, using your prices and your rules. Setup takes about 10 minutes, mostly talking.

Your mobile

Alerts come here, and you can text it commands.

Your email

You sign in with this or your mobile. Customers' replies to booking emails come to you.

Landline or 1300 number (optional)

Some can take texts too. We'll check yours and let you know.

Do you have a website?

Tell me about your business

Talk like you would to a new apprentice: what you do, where, and roughly what you charge.

Tap to talk

Add your website, photos or text

Your website

Photos of your price list, quotes or invoices

We use these for job types and the prices you charge. Customers' names and addresses on them are never kept.

Or paste text

Tap to talk

Read questions out loud Listen on each new question

Here's what customers will hear

Orange lines are guesses. Tap Fix and say what's right.

Edit all the details

Business name Your first name Customers hear about who does the work as Call-out fee (business hours) $ Hourly rate $ After-hours emergency call-out $ Suburbs you cover (comma separated) Services, one per line: name | price guide | minutes Licence numbers (comma separated) Working hours, one day per line (e.g. "Mon 7:00-16:00", "Sun closed", "Sat 8:00-12:00 Nov-Mar") Other notes on hours (after hours, public holidays), one per line Do you take urgent call-outs (e.g. lockouts, burst pipes, no power)? Jobs you treat as urgent, one per line (only used if you take urgent call-outs) Your terms for urgent and after-hours work Areas you cover only on a condition, one per line: suburb | condition Other area rules, one per line (e.g. "Never north of the river") Jobs, brands or customers you don't take, one per line Details you need before a booking, one question per line (name, mobile and address are always asked) Your booking rules, one per line (e.g. "Ducted jobs mornings only", "Deposit before digital locks") Contact you need before a booking How and when customers pay (shown on every confirmation) Phone number customers can ring Your rules and policies, one per line

Take it for a test drive

Your assistant answers some made-up customers. If it's not how you'd say it, tell it. Nothing is sent to anyone.

How should bookings work?

Routine jobs book straight in, the rest come to me RecommendedCustomers get a firm booking for simple jobs. Anything else is held for you, and they're told when you'll reply. Send me every booking to approveSafest if you already run your diary in other software (ServiceM8, Tradify, Fergus...). Book every job straight inOnly free arrival windows are offered, allowing for travel between jobs.

Jobs that can book straight in

Tick simple jobs with a set price. Urgent jobs, short-notice jobs (under 2 hours), partial addresses, travel-fee suburbs, and real estate, strata or business jobs still come to you.

When a booking needs you, reply within

Same-day jobs: within 1 hour. After hours: within an hour of opening.

If you don't reply in time

You're all set

Your assistant is ready. A few quick things so customers can find it.

1Get customers to your assistant

A line of text and a QR code for your website, Google, Facebook, the van and your cards. No website settings or code.

Show me how

2Get the app on your phone

Today's jobs, bookings to OK, and alerts for urgent jobs, from your home screen.

3Texts

Put the link on Google, Instagram and Facebook. It opens the customer's messages app with your code already filled in. Missed-call text-back comes later.

4Texts to your own mobile

Texts to your own mobile still come to you. To point those people to your assistant too, set your phone to auto-reply with this:

iPhone: Settings, Focus, Driving, Auto-Reply. Driving Focus can switch on by itself when your phone connects to the van's Bluetooth. Android: install an auto-reply app from the Play Store. Your chat page link also works on Instagram, Facebook and Google.

Open my owner app Chat with my assistant